Passenger Information
To help ensure you have an enjoyable, hassle free travel experience, we’ve put together some tips to assist you in preparing for your flight.
COVID-19
Update 24 August 2020
Following the Government’s announcement on 24 August 2020 from Monday 31 August 2020 the wearing of face masks on public transport becomes mandatory under alert level two. Therefore, if you are travelling on an Originair service while we are at alert level two you must wear a face mask for the duration of the flight from departure boarding gate to inside the terminal at your destination.
If you have a flight booked with Originair during alert level two, please ensure you have a face mask with you when you come to the airport. All flights will continue to operate as scheduled. If you have any questions, please contact our call centre on 0800 380 380.
Update 13 August 2020
Following the Government’s announcement on 11 August 2020 we wish to advise passengers that our flights are continuing to operate in alert level two.
As this is an ongoing situation we are closely following all updates from the Ministry of Health and will act accordingly.
If you require further information please email: info@originair.nz or phone our call centre on 0800 380 380.
At the Terminal
To help ensure an on time departure, you and your travelling party should aim to arrive at the departure terminal at least 40 mins before your nominated departure time. This is especially important if you have special requirements or additional baggage.
Our check-in is open one hour before the scheduled departure time of the flight.
Where do I Check-in?
Our check in counters open one hour prior to departure and close 30 minutes prior to your scheduled departure time (in Wellington our light box signage will show at these times).
Nelson – check in counters are located to the left of the entrance in the main terminal.
Wellington – check in counters are located on level 2 to the right of the entrance (next to Qantas).
Palmerston North – check in counters are located to the left of the entrance.
Hamilton – check in counters are located to the left of the main entrance.
Needing to reschedule or cancel your flight?
Please contact our call centre during our business hours on 0800 380 380 and one of our staff members will be able to assist. Please note not all fare classes are transferable or refundable. If calling outside our business hours please leave a voice message or email bookings@originair.nz and our staff will reply as soon as possible.
Nelson
Main Terminal – Nelson Airport, Trent Drive, Nelson
Wellington
Wellington International and Domestic Airport, Rongotai, Wellington 6022
Palmerston North
Main Terminal – Palmerston North Airport, Airport Drive, Palmerston North
Hamilton
Main Terminal – Airport Road, RD2, Hamilton 3282
Baggage – Everyone can take a bag!
Originair’s per person baggage allowance is one piece of baggage weighing up to 15kgs. As each flight is different, the total payload (combined weight of passengers and baggage) we can take may be limited. Our Flight Operations team will advise if there are any restrictions for your particular flight.
As a general rule, adhering to the following baggage guidelines will assist our staff in providing a smooth and efficient experience:
Carry-on Bags
In order to comply with aviation regulations, we need to ensure the aisles and rows are kept clear and unobstructed in case of emergencies, as well as ensuring loose items such as carry-on bags are stowed securely. All carry-on bags must be able to be placed under the seats.
Generally items such as small laptop bags, small backpacks and handbags limited to approx. 7kg will fit under the seats.
Travelling with a larger carry-on item? This is often not a problem, but please let your check-in agent know as you check in for the flight. In some cases accommodating a larger carry-on item may incur an extra fee.
Checked Baggage
Please limit the weight of each piece of checked baggage to 15kg so it’s easier for our crews to handle. Heavier items and/or bulky equipment such as toolboxes, specialised equipment, and sporting items may be accommodated in our aircraft by prior arrangement. Please let our Flight Operations team know at the time of booking or arrive a bit earlier for your flight and advise your check-in staff to ensure these items are loaded as quickly and safely as possible. Please refer to your e-ticket for baggage allowance and additional baggage charges.
Children (2 to 12 years) and infants (7 days to 23 months) allowance
Children (2 to 12 years) are entitled to the standard baggage allowance of one piece of baggage weighing up to 15kgs per person, plus one carry-on bag weighing up to 7kg.
Infants (7 days to 23 months) are entitled to one nursery bag weighing up to 7kgs to be carried as hand luggage.
Car Seats & Wheelchairs
Car seats, booster seats (1 per infant/child) and manual wheelchairs are exempt items from the baggage allowance, and can be carried in addition to the free baggage allowance at no cost.
Please note that while we can offer wheelchair assistance to and from the aircraft, passengers must be able to navigate the aircraft stairs.
Dangerous Goods
Civil Aviation Regulations place restrictions on some personal items that, when transported by air, can put people’s health, safety or property at risk – commonly referred to as Dangerous Goods.
Examples of items that are either prohibited or may be carried under certain restrictions are;
- Lithium batteries
- Lighters and matches
- Ammunition
- Aerosol cans
- Fireworks & Explosives
- Scuba diving equipment
- Dry Ice
- Petrol powered engines
- Poisons
- Chemicals
For more information about the carriage of Dangerous Goods, please refer to the Civil Aviation Authority website https://www.aviation.govt.nz/passenger-information/ or contact our Flight Operations department on 0800 380 380
Additional Charges – Schedule of Fees
(All prices are in NZD)
Excess baggage (same piece):
- Up to 15kg – Free (included with fare)
- 16kg to 20kg – $15
- 21kg to 25kg – $25
- 26kg to 30kg – $35
- Second piece – $40 for up to 20kg (carried where space available, bags above 20kg incur standard excess baggage charges)
- Oversized item – $50 up to 32kg (carried where space is available)
An item is classed as oversized if it is larger than 158cm (length + width + height).
Admin call centre charge:
NZD $40 (This includes booking changes to passenger name, date and/or time of travel and re-routing).
Animals (in an airline approved crate):
NZD $150 (one way).
Empty crate is NZD $30 (one way).
Please note: Due to the size of our baggage hold we are unable to carry large dogs. The maximum cage width we can carry on our aircraft is 430mm. For further information regarding preparing your animal for travel and cage requirements please refer to the IATA Live Animals Regulations.
Sporting equipment/goods (e.g. golf clubs):
Standard excess baggage charges apply.
Bikes:
Due to the size limitations of the baggage hold in our Jetstream 31 and Jetstream 32 aircraft we are unable to carry bikes.
Excess baggage:
All excess baggage is subject to space availability. If space is not available on the same flight as you, your item will be sent on the next available flight. It is your responsibility to collect the item from the airport.
Freight/cargo:
Originair is able to carry small items of freight/cargo. Please contact our call centre on 0800 380 380 for further information or to make a booking. Please note any freight/cargo item must not contain any dangerous goods. Please refer to the Civil Aviation Authority website for more information www.caa.govt.nz/passengers/dangerous-goods.