Passenger Information
To help ensure you have an enjoyable, hassle free travel experience, we’ve put together some tips to assist you in preparing for your flight.
COVID-19
Due to the Government’s alert level 4 lock-down Originair has suspended its services from 26 March 2020 until 30 April 2020 inclusive. Customers booked to travel during this time have automatically received a credit for future use and will have received an email from Originair.
Flights for May onwards are at this stage planned to be operated as scheduled. Originair will be following any government directive should advice change regarding the COVID-19 lock-down period being extended.
Originair would like to thank all our guests who had flights booked during the government alert level 4 lock-down for your understanding and support during this time.
We look forward to welcoming you on board our aircraft in the future. Please look after yourselves and stay safe.
At the Terminal
To help ensure an on time departure, you and your travelling party should aim to arrive at the departure terminal at least 40 mins before your nominated departure time. This is especially important if you have special needs or additional baggage.
Our check-in is open one hour before the scheduled departure time of the flight.
Where do I Check-in?
Our check in counters open 1 hour prior to departure and close 30 minutes prior to your scheduled departure time (in Wellington our light box signage will show at these times).
Nelson – check in counters are located to the left of the entrance in the main terminal.
Wellington – check in counters are located on level 2 to the right of the entrance (next to Qantas).
Palmerston North – check in counters are located to the left of the entrance.
Nelson
Main Terminal – Nelson Airport, Trent Drive, Nelson
Wellington
Wellington International and Domestic Airport, Rongotai, Wellington 6022
Palmerston North
Main Terminal – Palmerston North Airport, Airport Drive, Palmerston North
New Plymouth
Main Terminal – Airport Dr, New Plymouth Airport, New Plymouth 4373
Napier
Main Terminal – 111 Main N Rd, Napier 4110
Baggage – Everyone can take a bag!
Originair’s baggage allowance is one piece up to 15kgs per person. As each flight is different, the total payload (combined weight of passengers and baggage) we can take may be limited. Our Flight Operations team will advise if there are any restrictions for your particular flight.
As a general rule, adhering to the following baggage guidelines will assist our staff in providing a smooth and efficient experience.
Carry-on Bags
As per aviation regulations, we need to ensure the aisles and rows are kept clear and un-obstructed in case of emergencies, as well as ensuring loose articles such as carry-on bags are stowed securely. For our aircraft, all carry-on bags need to be able to be placed under the seats.
Generally items such as; small laptop bags, small back packs and handbags limited to approx. 7kg will fit under the seats.
Travelling with a larger carry-on item? Maybe no problem, just let your check-in agent know as you check-in for the flight. In some cases this may incur an extra fee.
Checked Baggage
Like all airlines, we request that you limit the weight of each piece of checked baggage to 15kg so they’re easier for our crews to handle. Heavier items and/or bulky equipment such as tool boxes, specialised equipment, and sporting items maybe accommodated in our aircraft by prior arrangement, just let our Flight Operations team know at the time of booking or arrive a bit earlier for your flight and advise your check-in staff to ensure these items are loaded as quickly and safely as possible. Please refer to your e-ticket for baggage allowance and additional baggage charges.
Children (2 to 12 years) and infants (7 days to 23 months) allowance
Children (2 to 12 years) are entitled to the standard baggage allowance of one piece up to 15kgs per person plus one carry on bag up to 7kg.
Infants (7 days to 23 months) are entitled to one nursery bag up to 7kgs to be carried as hand luggage.
Car Seats & Wheelchairs
Car seats, booster seats (1 per infant/child) and Manual Wheelchairs are exempt items from the baggage allowance, and can be carried in addition to the free baggage allowance at no cost.
Please note we can offer wheelchair assistance to and from the aircraft however, passengers must be able to navigate the aircraft stairs.
Dangerous Goods
Civil Aviation Regulations place restrictions on some personal items that, when transported by air, can put people’s health, safety or property at risk – commonly referred to as Dangerous Goods.
Examples of items that are either prohibited or may be carried under certain restrictions are;
- Lithium batteries
- Lighters and matches
- Ammunition
- Aerosol cans
- Fireworks & Explosives
- Scuba diving equipment
- Dry Ice
- Petrol powered engines
- Poisons
- Chemicals
For more information about the carriage of Dangerous Goods, please refer to the Civil Aviation Authority website www.caa.govt.nz/passengers/dangerous-goods or contact our Flight Operations department on 0800 380 380
Additional Charges – Schedule of Fees
(All prices are in NZD)
Excess baggage (same piece):
- Up to 15kg – Free (included with fare)
- 16kg to 20kg – $15
- 21kg to 25kg – $25
- 26kg to 30kg – $35
- Second piece – $40 for up to 20kgs (carried where space available, bags above 20kgs incur standard excess baggage charges)
- Oversized item – $50 up to 32kg (carried where space available)
An item is classed as oversized if it is larger than 158cm (length + width + height).
Admin call center charge:
NZD $40 (This includes booking changes to Passenger Name, Date and/or Time of Travel and re-routing).
Animals (in an airline approved crate):
NZD $150 (one way).
Empty crate is NZD $30 (one way).
Please note: Due to the size of our baggage hold we are unable to carry large dogs. The maximum cage width we can carry on our aircraft is 430mm. For further information regarding preparing your animal for travel and cage requirements please refer to the IATA Live Animals Regulations.
Sporting equipment/goods (e.g. Golf clubs):
Standard excess baggage charges apply.
Bikes:
Due to the size limitations of the baggage hold in our Jetstream 31 aircraft we are unable to carry bikes on this aircraft.
All excess baggage is subject to space availability and travels only where the entitled space is available. If it is not available on the same flight as you it will be sent onto the next available flight, and is your own responsibility to collect from the Airport.
Freight/cargo:
Originair is able to carry small items of freight/cargo. Please contact our call center on 0800 380 380 for further information or to make a booking. Please note any freight/cargo item must not contain any dangerous goods, please refer to the Civil Aviation Authority website www.caa.govt.nz/passengers/dangerous-goods.