Passenger Information
To help ensure you have an enjoyable, hassle free travel experience, we’ve put together some tips to assist you in preparing for your flight.
At the Terminal
To help ensure an on time departure, you and your travelling party should aim to arrive at the departure terminal at least 40 mins before your nominated departure time. This is especially important if you have special requirements or additional baggage.
Our check-in is open one hour and 15 minutes before the scheduled departure time of the flight.
Where do I Check-in?
Our check in counters open one hour and 15 minutes prior to departure and close 30 minutes prior to your scheduled departure time (in Wellington our light box signage will only show at these times).
Nelson – check in counters are located to the left of the entrance in the main terminal.
Wellington – check in counters are located on level 1 to the right of the entrance (next to Qantas & Jetstar).
Palmerston North – check in counters are located to the left of the entrance.
Hamilton – check in counters are located to the left of the main entrance.
Needing to reschedule or cancel your flight?
Please contact our call centre during our business hours on 0800 380 380 and one of our staff members will be able to assist. Please note not all fare classes are transferable or refundable. If calling outside our business hours please leave a voice message or email bookings@originair.nz and our staff will reply as soon as possible.
Nelson
Main Terminal – Nelson Airport, Trent Drive, Nelson
Wellington
Wellington International and Domestic Airport, Rongotai, Wellington 6022
Palmerston North
Main Terminal – Palmerston North Airport, Airport Drive, Palmerston North
Hamilton
Main Terminal – Airport Road, RD2, Hamilton 3282
Baggage – Everyone can take a bag!
Originair’s per person checked baggage allowance is 15kgs. As each flight is different, the total payload (combined weight of passengers and baggage) we can take may be limited. Our Flight Operations team will advise if there are any restrictions for your particular flight.
As a general rule, adhering to the following baggage guidelines will assist our staff in providing a smooth and efficient experience.
Cabin Baggage
In order to comply with aviation regulations, the aisles and rows must be kept clear and unobstructed in case of emergencies at all times by ensuring all loose items such as carry-on bags are stowed securely. Therefore, all carry-on bags much be able to fit under the seats.
Small items such as handbags, laptop bags and small back packs under the combined 7kg weight allowance will generally fit under the seat. All carry- bags will be weighed and tagged at check in.
If you are travelling with a larger carry-on item but it is still under the 7kg combined weight allowance this is no problem. We can stow this in the baggage hold as you board the aircraft, and you can collect it at the aircraft as you disembark. Alternatively, if you are not travelling with a checked in bag, you can check your carry-on bag in with no charge as all our fares include checked baggage. If your carry-on bag it is larger and/over the weight allowance it will need to be checked in and charges may apply if you have already got checked in baggage.
Checked Baggage
Please limit the weight of each piece of checked baggage to 15kg so it’s easier for our crews to handle. Heavier items and/or bulky equipment such as toolboxes, specialised equipment, and sporting items may be accommodated in our aircraft by prior arrangement. Please let our team know at the time of booking or arrive a bit earlier for your flight and advise check-in staff to ensure these items are loaded as quickly and safely as possible. Please refer to your e-ticket for baggage allowance and additional baggage charges.
Children (2 to 12 years) and infants (7 days to 23 months) allowance
Children (2 to 12 years) are entitled to the standard baggage allowance of checked baggage weighing up to 15kgs per person, plus one carry-on bag weighing up to 7kg.
Infants (7 days to 23 months) are entitled to one nursery bag weighing up to 7kgs to be carried as hand luggage.
Car Seats & Wheelchairs
Car seats, booster seats (1 per infant/child) and manual wheelchairs and walking frames are exempt items from the baggage allowance and can be carried in addition to the free baggage allowance at no cost.
Please note that while we can offer wheelchair assistance to and from the aircraft, passengers must be able to navigate the aircraft stairs.
10 Seat Ticket Vouchers
OriginAir offers 10 seat ticket vouchers for travel between two selected destinations. These are available for purchase all year round on our website or by phoning our call centre.
Once purchased they are non-refundable, valid for 12 months and can be used to travel in either direction on the sector chosen, e.g. Nelson to Palmerston North or Palmerston North to Nelson. The 10 seats are able to be more than one person, a great option for businesses who have multiple people travelling or family members.
Once a seat is booked it is fully changeable until two hours prior to departure. Therefore, should your circumstances change you have the ability to cancel your flight or reschedule without any charges as long as you notify us no less than 2 hours prior to the scheduled departure time. If you cancel your flight, the seat will be put back onto your voucher for use at a later date.
To purchase online scroll to the bottom of the home page and select Agent Login. You will need to register the first time by clicking “Sign up here” to create your account (note this is not the form of payment – you will still need to pay via credit card). Once registered simply sign in and select Purchase 10 trip tickets found in the Voucher menu.
Dangerous Goods
Civil Aviation Regulations place restrictions on some personal items that, when transported by air, can put people’s health, safety or property at risk – commonly referred to as Dangerous Goods.
Examples of items that are either prohibited or may be carried under certain restrictions are;
- Lithium batteries
- Lighters and matches
- Ammunition
- Aerosol cans
- Fireworks & Explosives
- Scuba diving equipment
- Dry Ice
- Petrol powered engines
- Poisons
- Chemicals
For more information about the carriage of Dangerous Goods, please refer to the Civil Aviation Authority website https://www.aviation.govt.nz/passenger-information/ or contact our Flight Operations department on 0800 380 380
Additional Charges – Schedule of Fees
(All prices are in NZD)
Excess baggage (same piece):
- Up to 15kg – Free (included with fare)
- 16kg to 20kg – $20
- 21kg to 25kg – $40
- 26kg to 30kg – $60
- Second piece – $60 for up to 20kg (carried where space available, bags above 20kg incur standard excess baggage charges)
- Oversized item – $50 up to 32kg (carried where space is available)
An item is classed as oversized if it is larger than 158cm (length + width + height).
Admin charge for booking changes:
NZD $50 (Saver fare class).
Animals (in an airline approved crate):
From NZD $200 (one way).
Empty crate is NZD $30 (one way).
Please note: Due to the size of our baggage hold we are unable to carry large dogs. The maximum cage width we can carry on our aircraft is 430mm. For further information regarding preparing your animal for travel and cage requirements please refer to the IATA Live Animals Regulations.
Sporting equipment/goods (e.g. golf clubs):
Standard excess baggage charges apply.
Bikes:
Due to the size limitations of the baggage hold in our Jetstream 31 and Jetstream 32 aircraft we are unable to carry bikes.
Excess baggage:
All excess baggage is subject to space availability. If space is not available on the same flight as you, your item will be sent on the next available flight. It is your responsibility to collect the item from the airport.
Freight/cargo:
Originair is able to carry small items of freight/cargo. Please contact our call centre on 0800 380 380 for further information or to make a booking. Please note any freight/cargo item must not contain any dangerous goods. Please refer to the Civil Aviation Authority website for more information www.caa.govt.nz/passengers/dangerous-goods.